IT Infrastructure Administrator

Blackberry Farm•Maryville, TN

12d•Onsite

About The Position

The IT Infrastructure Administrator will design, implement, maintain, and evaluate Blackberry Farm's server, storage, virtualization, backup/disaster recovery, and cloud/data platform infrastructure. The position ensures the systems that support guest-facing and back-of-house operations — including core business applications, data platforms, and integrated systems — are reliable, secure, and scalable. The role works closely with the Network Engineer, Network Security Administrator, and broader IT team to maintain a stable, well-governed technology foundation.

Requirements

BS in Information Technology, Computer Science, or related field preferred
VMware certification (VCP or equivalent) preferred
Veeam or equivalent backup software
Dell EMC SAN or equivalent storage systems preferred
Microsoft Exchange / Office 365 administration
Active Directory administration
Windows Server operating systems
Experience with cloud/data platforms (e.g., Snowflake, Salesforce infrastructure) preferred
Micros point of sale systems preferred
Opera property management system preferred
ITIL Foundation or equivalent IT service management experience desirable
Excellent communication and writing skills and professional appearance is required
Basic Math and Excel skills
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals; must be able to apply logical thinking to a wide range of intellectual or practical problems

Responsibilities

Designs, deploys, and maintains virtualized server infrastructure (VMware) supporting core business systems
Administers and maintains storage systems (SAN) to ensure performance, capacity, and availability of company data
Manages backup and disaster recovery systems (Veeam or equivalent), performing regular recovery testing to ensure business continuity
Maintains and monitors Windows server operating systems, patching and updating systems on a regular schedule
Administers Microsoft Exchange/Office 365 and Active Directory environments, including account provisioning and access management
Supports and maintains cloud and data platform infrastructure (e.g., Snowflake, Salesforce environments) in coordination with business system owners
Monitors infrastructure performance and capacity, proactively identifying and resolving bottlenecks before they impact operations
Partners with the Network Engineer and Network Security Administrator to ensure infrastructure security aligns with firewall, network access, and overall security policy
Performs and monitors daily system backups and validates data integrity and availability
Maintains documentation of infrastructure architecture, configurations, and standard operating procedures
Evaluates and recommends new infrastructure technologies, tools, and vendors to improve reliability, performance, and cost efficiency
Leads infrastructure-related projects, including new system deployments, migrations, and integrations
Coordinates with software and platform vendors to troubleshoot infrastructure-level issues and escalate as needed
Protects organizational value through safeguarding of confidential information and enforcement of infrastructure access controls
Supports property IT operations by working tickets submitted within the IT ticketing system
Recommends information technology strategies, policies, and procedures by evaluating outcomes, identifying problems, and anticipating future infrastructure requirements
Updates job knowledge by participating in educational opportunities, reading professional publications, and maintaining professional networks
Accomplishes organizational goals by participating in cross-functional projects and addressing infrastructure issues in a timely manner
Follows directions of supervisor or any member of management
Must comply with all company policies and procedures.
Must be able to work well with other Team Members, Managers and interact with our guests.