IT Infrastructure Administrator

Husch Blackwell • Milwaukee, WI

11d • $45,000 - $142,000 • Remote

About The Position

The IT Infrastructure Administrator is responsible for managing, maintaining, and securing the organization’s cloud and server infrastructure to ensure optimal performance, reliability, and scalability. This includes configuring hardware and software, proactive monitoring, troubleshooting issues, implementing best practices for security and disaster recovery, supporting project-based initiatives, and participating in on-call rotations for critical systems. The role also includes Office 365 administration across Exchange, Teams, Teams Phones, and OneDrive. Essential functions include:

Administration of enterprise technical systems, including performing software/hardware maintenance on servers and cloud environments.
Respond to user issues and requests routed by the Help Desk.
Provide technical assistance to IT team members and firm users, including occasional mobile support and work outside normal business hours.
Support infrastructure projects such as migrations, upgrades, and cloud integrations.

Cloud & Server Management
Manage Active Directory, DNS, DHCP, and other core infrastructure services.
Install, configure, and maintain physical and virtual servers .
Apply patches, and updates to ensure systems remain secure and up to date.
Monitor server and cloud performance, optimizing efficiency and cost-effectiveness.

Azure Virtual Desktop (AVD)
Deploy, configure, and maintain AVD environments for secure remote access.
AVD lifecycle management, 3rd level troubleshooting, and performance tuning.
Ensure compliance and security within virtual desktop environments.

Office 365 Administration
Exchange Online: Retention policies, and security settings.
Microsoft Teams: Teams policies, and integrations for collaboration.
Teams Phones: Knowledge of calling plans, phone numbers, and voice routing for enterprise telephony to assist the Service Delivery Team.
Intune: Configure policies and applications, support the owner (digital experience team).
OneDrive for Business: Manage storage quotas, and data retention policies.
Implement compliance and security measures across all Office 365 services.
Provide user support and training to the Service Delivery Team for Office 365 applications and features.

Security & Compliance
Implement and enforce security policies, including access controls (RBAC).
Apply remediation measures determined by the Security Team.
Ensure compliance with organizational and regulatory standards.

Backup & Disaster Recovery
Collaborate with engineers to develop and maintain backup strategies and disaster recovery plans.
Perform regular backup tests and restore drills to validate data integrity.

Monitoring & Alerting
Utilize monitoring applications for proactive server and cloud alerting.
Respond promptly to alerts and incidents to minimize downtime.
Participate in 24x7 on-call rotations for critical monitoring and escalations after hours.

Incident, Change, and Service Management
Handle Service Requests, incidents, and changes in alignment with ITIL best practices.
Document and execute approved changes with minimal disruption.
Collaborate with the Service Desk for escalations and resolution tracking.

Automation & Optimization
Develop automation scripts for routine tasks.
Work with Engineering to optimize server and cloud configurations for scalability and cost efficiency.

Documentation & Reporting
Maintain detailed documentation of configurations, processes, and changes.
Cross-train other administrators using approved documentation.
On request, generate performance and security reports for management review.

Requirements

• High School Diploma or GED required.
• 3+ years of relevant experience, preferably in a professional services environment.
• Strong knowledge of Windows Server and cloud platforms (Azure, AWS).
• Proficiency in scripting languages (PowerShell, Bicep, batch files).
• Familiarity with Active Directory, DNS, DHCP, and networking fundamentals.
• Strong collaboration skills for project-based work.

Nice To Haves

• 2-year degree preferred or commensurate professional and educational experience.

Responsibilities

• Manage, maintain, and secure the organization’s cloud and server infrastructure.
• Configure hardware and software.
• Proactively monitor systems.
• Troubleshoot issues.
• Implement best practices for security and disaster recovery.
• Support project-based initiatives.
• Participate in on-call rotations for critical systems.
• Administer Office 365 across Exchange, Teams, Teams Phones, and OneDrive.
• Perform software/hardware maintenance on servers and cloud environments.
• Respond to user issues and requests routed by the Help Desk.
• Provide technical assistance to IT team members and firm users.
• Support infrastructure projects such as migrations, upgrades, and cloud integrations.
• Manage Active Directory, DNS, DHCP, and other core infrastructure services.
• Install, configure, and maintain physical and virtual servers.
• Apply patches and updates to ensure systems remain secure and up to date.
• Monitor server and cloud performance, optimizing efficiency and cost-effectiveness.
• Deploy, configure, and maintain Azure Virtual Desktop (AVD) environments.
• Perform AVD lifecycle management, 3rd level troubleshooting, and performance tuning.
• Ensure compliance and security within virtual desktop environments.
• Manage Exchange Online retention policies and security settings.
• Manage Microsoft Teams policies and integrations.
• Assist the Service Delivery Team with Teams Phones knowledge.
• Configure Intune policies and applications.
• Manage OneDrive for Business storage quotas and data retention policies.
• Implement compliance and security measures across all Office 365 services.
• Provide user support and training for Office 365 applications.
• Implement and enforce security policies, including access controls (RBAC).
• Apply remediation measures determined by the Security Team.
• Ensure compliance with organizational and regulatory standards.
• Collaborate to develop and maintain backup strategies and disaster recovery plans.
• Perform regular backup tests and restore drills.
• Utilize monitoring applications for proactive server and cloud alerting.
• Respond promptly to alerts and incidents.
• Participate in 24x7 on-call rotations.
• Handle Service Requests, incidents, and changes in alignment with ITIL best practices.
• Document and execute approved changes.
• Collaborate with the Service Desk for escalations and resolution tracking.
• Develop automation scripts for routine tasks.
• Optimize server and cloud configurations for scalability and cost efficiency.
• Maintain detailed documentation of configurations, processes, and changes.
• Cross-train other administrators.
• Generate performance and security reports for management review.

Benefits

• medical and dental coverage
• life insurance
• short-term and long-term disability insurance
• pre-tax flexible spending account for certain medical and dependent care expenses
• employee assistance program
• Paid Time Off
• paid holidays
• participation in a retirement plan program after meeting eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED