IT Infra and Cloud Specialist

Farm Credit East•Enfield, CT

7d•$95,000 - $105,000•Hybrid

About The Position

Be part of a team focused on enabling the success of Farm Credit East’s staff through world class technology support. Farm Credit East’s success is built on its ability to leverage technology and staff to provide a high-class customer and employee experience. This position provides staff the support and resources they need to provide the level of service Farm Credit East is known for. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. As the Infrastructure Technical Specialist – Cloud & Data Center, you will serve as a hands on technical leader responsible for the design, implementation, optimization, and operational excellence of Farm Credit East’s Microsoft Azure Cloud Center of Excellence (COE) and on premises data center infrastructure. This role is focused on technical execution, solution architecture guidance, and cost optimization, while working closely with internal technology teams and external partners, including Farm Credit Financial Partners (FPI). This position requires deep technical expertise, strong collaboration skills, and the ability to translate business needs into secure, scalable, and cost effective infrastructure solutions. The incumbent will work in a fast paced environment supporting time sensitive business needs while delivering high quality, reliable infrastructure services. The role must own post go live operations, environment stability, platform governance, monitoring, incident response, and SLA management across Salesforce FSC, nCino, Digital Portal, Integrations, Identity, and Data platforms for the Vision 360 project.

Requirements

This position requires a Bachelor's degree.
8+ years of progressive IT infrastructure, Cloud, End User Computing & Service Delivery Management experience.
Strong hands on experience with Microsoft Azure (IaaS/PaaS) in enterprise and hybrid environments.
Deep knowledge of Azure architecture, governance, security, and FinOps.
Strong understanding of Windows Server, Active Directory, networking, and hybrid connectivity.
Experience with M365, O365, Teams, and Azure integrations.
Familiarity with IT service management and ticketing platforms (ServiceNow preferred).

Nice To Haves

Experience supporting on premises data center infrastructure within a regulated or financial services environment preferred.
Infrastructure certifications (Azure, networking, or security) preferred.

Responsibilities

Act as the technical lead for the Microsoft Azure Cloud Center of Excellence (COE), providing hands on leadership for cloud solution design, implementation, and optimization.
Provide solution architecture guidance for Azure IaaS and PaaS workloads, ensuring alignment with enterprise standards, security requirements, and business objectives.
Lead the implementation and support of hybrid infrastructure solutions, integrating Azure cloud services with on premises data center environments.
Serve as the primary technical escalation point for complex infrastructure issues related to Azure, on prem systems, and hybrid connectivity.
Execute infrastructure strategies by directly participating in the design, build, deployment, and maintenance of cloud and data center platforms.
Ensure reliability, availability, performance, and scalability of infrastructure services supporting business applications.
Partner with application, security, and architecture teams to deliver end to end infrastructure solutions.
Provide hands on troubleshooting and root cause analysis for infrastructure incidents and performance issues.
Supports external auditor technology needs for marketplace location.
Works with security group to administer and coordinate the business continuity plans as directed.
Own and drive Azure FinOps practices, including cost monitoring, optimization, forecasting, and chargeback/showback models.
Partner with finance and leadership teams to ensure cost effective use of Azure and on-prem infrastructure resources.
Establish and maintain governance standards to prevent cost overruns and ensure financial accountability.
Provide technical leadership and oversight for on premises data center infrastructure, including compute, storage, networking, and backup platforms.
Work closely with Farm Credit Financial Partners (FPI) to support and integrate infrastructure services for on prem and hybrid application workloads.
Ensure infrastructure solutions meet regulatory, security, and resiliency requirements specific to financial institutions.
Collaborate with infrastructure vendors and service providers to evaluate, implement, and optimize infrastructure technologies.
Provide technical input into vendor engagements, solution designs, and service delivery expectations.
Ensure solutions align with agreed upon service levels and technical standards.
Serve as a technical mentor and subject matter expert for infrastructure team members.
Partner with learning and development teams to improve staff understanding and effective use of cloud and infrastructure technologies.
Promote best practices, standards, and reusable patterns across the infrastructure environment.
Building effective working relationships across technology, business, and vendor teams.
Providing outstanding internal customer service and delivering a consistent, high quality customer experience.
Demonstrating professionalism, ethical behavior, and a positive attitude that contributes to team morale and organizational success.
Actively assisting and mentoring team members through collaboration and knowledge sharing.
Participate in project teams as a technical subject matter expert, providing infrastructure leadership to move initiatives forward.
Support assigned working committees and cross functional initiatives where infrastructure expertise adds value.
Perform other duties as assigned in a timely and effective manner.

Benefits

Salary range: $95,000 - $105,000 commensurate with experience.
Short Term Incentive to reward business results
401(k) match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
15-25 days of vacation leave per year, depending on years of service
12 days of holiday leave per year
7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
Family Care Leave: Additional leave options available under FMLA and company policy
Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
Health Savings Account
Life insurance at 2x base pay
Accidental Death and Dismemberment insurance at 2x base pay
Long-term disability insurance at 2/3 base pay
Tuition reimbursement
Continuing education and training
Employee Assistance Program offering a wide variety of tools and resources