IT in Operational Technology Specialist

Airbus•Kinston, NC

7d•Onsite

About The Position

Airbus Aerosystems Kinston is looking for an IT and OT Specialist to join our Technology department based in Kinston, NC. The role of the selected candidate is to ensure the technical readiness of the Information Technologies (IT) within the Operational Technologies (OT) deployed in the Kinston Manufacturing Site. This includes production machinery with PC's, Smart Tools and machines connected to the network, Industrial PC’s hosting SCADA/HMI, and other manufacturing equipment containing information technologies which are maintained by the IndustrialMaintenance teams within the Mobile Manufacturing Site. The Industrial IT Specialist works normal business hours by default (This position is NOT responsible for the maintenance of the machines and/or equipment). Our team at Airbus Aerosystems Kinston manufactures crucial aircraft components. On the shop floor you’ll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft. The Airbus Aerosystems Kinston facility sits at the forefront of aerospace manufacturing, specializing in the production of large, advanced composite aerostructures. Our team builds critical components for the state-of-the-art Airbus A350 XWB, including the composite center fuselage and wing spar.

Requirements

BS Degree / 4 Years Degree in Information Technology or an equivalent combination of education and experience
Minimum 5 years of operational support experience in an IM (Information Management) support environment required
Minimum 5 years experience working with and supporting Service Now and Integrated Tools
An understanding of Airbus IM standards, project, and service methodologies and procedures is a plus
Knowledge of IM supplier landscape in North America is a plus
Experience supporting IT/OT systems within a production or manufacturing environment is a plus
Basic understanding of IT/OT and Network security standards and best practices required
Basic understanding of general maintenance processes and procedures related to a manufacturing environment preferred
Technical certification in one of the following: A+, Security+, Network+, Microsoft Certified Solutions Associate, Cisco Certified Network Associate
Knowledge in the areas of ITSM, ITAM, ITIL, and KPI reporting
Ability to plan, prioritise, organise, schedule, and execute assignments
Strong analytical skills, with strong-problem solving capability
Excellent interpersonal, presentation, and communication skills
Ability to work independently and as a member of the team
Minimum 5 years of operational support experience in an IM (Information Management) support environment required
Minimum 5 years experience working with and supporting Service Now and Integrated Tools
An understanding of Airbus or Equivalent company (Complexity / Industrial configuration) IM standards, project, and service methodologies and procedures is a plus
Knowledge of IM supplier landscape in North America is a plus
Experience supporting IT/OT systems within a production or manufacturing environment is a plus
Proficiency in written and spoken English
Domestic and International travels ad-hoc

Nice To Haves

Technical certification in one of the following: Microsoft Certified Systems Engineer, Cisco Certified Network Professional, Certified Information Systems Security Professional, Global Industrial Cyber Security Professional
Minimum of ITIL foundations with advanced ITIL certifications is a plus
Knowledge of architecture frameworks and methods
Knowledge of SAP or similar ERP applications
Basic understanding of IT/OT and Network security standards and best practices required
Basic understanding of general maintenance processes and procedures related to a manufacturing environment preferred
Fluency in another language (French, German, and/or Spanish) is desirable.

Responsibilities

Identify, categorise, diagnose, and resolve information technology related problems at the industrial asset level
Plan, install, and configure software and hardware as required
Manage network components and configurations at machine level
Manage accounts, passwords, security, and integrity for devices in scope
Support new projects, data flow evaluation, security requirements, and budget circulations
Prepare, submit, and deliver change management as devices are updated, upgraded, and modified
Monitor systems according to policies
Apply relevant security measures, such as antivirus, security patches, and network segregation
Maintain, backup, and restore capabilities according to policies and aligned with the Hosting and Enterprise PSL
Build and maintain a Hardware and Software inventory/configuration management database (CMDB) in Service Now and SAP for the industrial assets within the IT/OT perimeter
Manage hardware and software licensing and provide inputs to the annual budget for the renewal and/or replacement
Manage, maintain, update, and upgrade systems, operating systems, and software with new releases
Support IT component disposal including e-wasting according to policies
Weekly reporting of operational service levels and incidents related to the information technology of each industrial asset
Monthly asset reporting from Service Now and SAP for 100% of the assets within the IT/OT perimeter.
Quarterly reporting of licensing and software maintenance usage
Budget forecasts for the annual OP inputs to both Information Management (IT) and Industrial Maintenance (OT)
Deliver device integration planning with the FAL operational managers throughout the stations of the FAL
Provide IT/OT planning input to the maintenance master planner
Provide industrial security requirements during procurement process for new projects and purchases
Other duties as assigned

Benefits

Competitive pay, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time, holidays and a paid parental leave program.
Comprehensive insurance coverage including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path; as well as the opportunity to participate in accelerated development programmes; and both national and international mobility.

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