IT HelpDesk Technician

INW: Innovations in Nutrition and Wellness • Tempe, AZ

13d • Onsite

About The Position

We are looking for an enthusiastic and meticulous Entry-Level IT Helpdesk Technician to become a part of our team. In this role, you will be essential in delivering on-site technical assistance and supporting various IT initiatives, collaborating with System Administrators and IT Support Engineers. This opportunity is perfect for those studying in an IT-related discipline, as we provide flexible work hours to fit around academic schedules. This position will be located at our Phoenix Formulations facility in Tempe, Arizona. This role reports to the Director of Infrastructure & IT Operations.

Requirements

• Basic understanding of IT hardware, software, and networking concepts.
• Experience with troubleshooting and resolving technical issues.
• Strong communication skills and the ability to provide clear instructions and support.
• Willingness to learn and adapt in a fast-paced environment.

Nice To Haves

• Previous experience in a helpdesk or technical support role is a plus but not required.
• Currently pursuing or recently completed education in an IT-related field is a plus.

Responsibilities

• Serve as the initial point of contact for technical support.
• Provide installation, configuration, and troubleshooting assistance for hardware, software, and network issues.
• Maintain and troubleshoot technical issues on within our manufacturing environment, including peripheral devices, printers and tablets.
• Provide assistance with office technology, such as printers, workstations, and mobile devices. Make sure all IT equipment used in the office operates smoothly to enhance the user experience.
• Manage IT assets by maintaining inventory records, overseeing the lifecycle of equipment, and handling the secure destruction of outdated or broken assets.
• Provide technical support through in-person interactions, remote assistance, and phone calls, ensuring a positive user experience across all communication methods.
• Work collaboratively with System Administrators and IT Support Engineers on various projects and initiatives, contributing to the enhancement and optimization of IT systems

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed