Ohmstede Industrial Services, Inc. Job Template - IT Helpdesk Technician

Ohmstede Industrial Services•Deer Park, TX

7d•Onsite

About The Position

This position will be responsible for providing first and second-level support for a variety of IT applications and technologies. We offer fully integrated field services including management and execution of turnarounds, specialty maintenance, nested maintenance, and small capital projects. Our values, culture, and mindset are to complete each project safely, per specification, within budget, and on schedule.

Requirements

Excellent customer support skills, in person, over the phone, and in writing
Strong work ethic and can-do attitude
Professional demeanor and be a team player
Dedication to improving the experience of interacting with computers for end-users
Logical problem-solving skills and a willingness to learn
Attention to details
Ability to multi-task and follow-up on requests
Strong software and hardware troubleshooting experience
Knowledge of Exchange, Teams, Office, Active Directory
Knowledge of PC imaging, BitLocker, end-point patching
Apple iPhone troubleshooting and support
Working knowledge of network operating systems, including Windows, Citrix, VMWare, etc.
Two or more years of experience supporting a complex applications environment is required.
Must comply with Ohmstede’s drug and alcohol policy.
Must have a valid driver’s license.
TWIC card may be required.

Nice To Haves

Completed a two-year computer program at a technical college
Four-year degree in Computer Science would be desirable.

Responsibilities

Serves as first point of contact for employees needing technical assistance.
Provide technical and end-user support for issues directed to the helpdesk. This includes immediate support over the phone, resolution of tickets at your desk or hands-on in-person assistance.
Triage incoming helpdesk requests, resolving those of a more general nature, and when necessary, assign the issue to appropriate IT staff members.
Document resolution of issues when closing helpdesk tickets.
Create & maintain formal procedures for problem resolution to share across the team.
Will work with others on the team to balance workload and provide coverage during all posted hours of support.
Work with the support team to resolve issues that arise in purchased software applications, including shadowing users to observe errors, testing to duplicate errors, reporting issues to vendors and working with them to obtain fixes, resolving end-user procedural questions, documenting procedures, testing new updates and enhancements.
Image, configure, repair & deploy PC laptop computers and related components (monitor, dock, etc.).
Maintain accurate inventory with use of company asset tracking system.
Provide application and network security including creating and deleting network IDs or application logins, assigning folder permissions, and granting application security access.