IT Helpdesk Technician

Momentum Behavior Services • Rochester, MN

22h • Hybrid

About The Position

Momentum Behavior Services is seeking an IT Helpdesk Technician to manage the full lifecycle of corporate end-user devices, provide Tier 1 technical support, and assist regional clinics. This role involves handling hardware provisioning, troubleshooting software and hardware issues, managing ticket systems, and providing both remote and on-site support to various clinic locations. The ideal candidate will have strong customer service skills, technical aptitude in Windows and Android, and a proactive problem-solving approach.

Requirements

• Minimum 1 year of dedicated customer service experience.
• Helpful, professional demeanor and ability to communicate clearly with non-technical medical staff.
• Strong fundamental knowledge of Windows 11 and Android operating systems.
• Ability to build new skills quickly and enjoy learning new systems.
• Habitually solve not just the problem in front of them, but recognize the root cause and look for systemic solutions.
• Must own a reliable personal vehicle for travel between clinic sites.
• Must possess and maintain a valid driver’s license and valid automotive insurance.
• Ability to lift up to 35 lbs. occasionally.

Nice To Haves

• Knowledge of MacOS and iOS.
• Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud).
• Previous experience working in a clinic, hospital, or healthcare setting.
• Basic familiarity with HIPAA data privacy guidelines.
• Experience working with an EMR/EHR.

Responsibilities

• Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets), including unboxing, provisioning, deploying, collecting, deprovisioning, and re-prepping devices.
• Act as the primary responder for incoming helpdesk tickets, phone calls, and emails.
• Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners).
• Manage the email moderation queue and adjust blacklists/whitelists/filters.
• Document all issues thoroughly within the ticketing system.
• Resolve issues independently or escalate them to the IT Manager.
• Provide remote support and on-site support by traveling to regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed