IT Helpdesk Technician

Helpt

136d • $36,000 - $40,000 • Remote

About The Position

Helpt is seeking multiple IT Support Agents to join the team. At Helpt, we provide 24x7x365 on-shore white-labeled technical support on behalf of a range of companies in MSP, Technology, and Product Support sectors whose clients rely on them for support at all hours. This role is ideal for individuals looking to gain experience in the IT industry, work with a variety of environments and technology, and thrive in a fast-paced environment with new challenges daily. We are looking for team members with a positive attitude who are passionate about helping people and want to be part of a supportive team.

Requirements

• Excellent verbal communication skills (often the phone will be your only tool)
• Exhibits outstanding organizational skills with a keen eye for detail
• Motivated self-starter (We want to see a passion for technology and support)
• L1 Technical Experience in a Helpdesk Environment
• Strong troubleshooting skills (Home-lab counts, tell us about yours)
• Customer service oriented (you have to be delighted by helping people)
• Familiarity with the modern Windows family of operating systems
• Familiarity with the modern Mac family of operating systems

Nice To Haves

• Previous experience at an MSP is major plus.
• An innate desire to see all printers launched into the sun
• Anyone wanting to start or expand their professional career in technology should consider applying.

Responsibilities

• Be excellent and friendly at all times to clients and end users
• Receive inbound IT helpdesk and product technical support calls
• Provide technical support through service, troubleshooting, and empathy

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance and certification reimbursements
• Vision insurance
• Overtime opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed