IT Helpdesk Technician

Rural Health Group•Roanoke Rapids, NC

2d•Onsite

About The Position

The IT Helpdesk Technician will answer all Helpdesk calls and provide first-line support for all hardware/software issues. He/she will create work orders and assign them to the appropriate IT staff member. This full-time position will work from 8am-5pm, Monday - Friday and will be based in either the Whitakers or Henderson location. Occasional travel to other RHG locations may be necessary for training or support purposes.

Requirements

High school diploma or GED
2-year degree in a computer-related field or equivalent experience
Microsoft Certified Desktop Support Technician or equivalent combination of education and experience.
A basic understanding of methods for installing, maintaining and troubleshooting hardware and software.
Excellent interpersonal skills and the ability to interact with diverse groups of people
Ability to manage and prioritize multiple concurrent projects

Responsibilities

Provides technical assistance to computer users via phone and remote support software (VNC)
Maintains working knowledge of mission critical applications
Diagnoses system hardware, software, and operator problems
Creates and tracks work orders using our IT Helpdesk software (Trackit)
Provides one-on-one end-user training as needed
Installs hardware such as monitors, keyboards, printers, scanners as needed
Installs software such as Microsoft Office or internal applications as needed
Assist in maintaining an accurate inventory of all hardware and warranty information
Maintain an accurate inventory of all toner supplies for the corporation. Place orders as needed.
Works collaboratively with other IT staff to deliver excellent customer service in solving problems quickly and efficiently
Follows-up with customers to assure that service meets expectations, and documents problems and solutions.
Performs additional duties to assist the organization in maximizing the use of its resources.