IT Helpdesk Technician I

Point North Networks Inc • Inver Grove Heights, MN

24d • Hybrid

About The Position

Point North Networks is seeking a Level 1 IT Helpdesk Technician who is eager to hit the ground running, solve problems effectively, build strong relationships with end users, and represent Point North Networks with professionalism and care. This is a hands-on role providing first-line support to our managed clients, with opportunities to grow into higher-level technical positions. You will work primarily from our Inver Grove Heights office, with on-site client visits as needed.

Requirements

• Excellent communication and customer relationship skills — you enjoy helping people and can stay positive and lighthearted even in challenging situations
• Strong problem-solving mindset and ability to adapt quickly to varied client environments
• Basic technical knowledge, including: Windows OS (workstations and servers), Basic networking (TCP/IP protocols and related technologies)
• Self-starter who takes ownership: see it, own it, solve it, do it
• Passion for IT, documentation, and continuous improvement
• Comfort with occasional night/weekend work for emergencies or scheduled maintenance (limited)

Nice To Haves

• A+ certification or equivalent experience a plus, but not required — we invest in training the right people

Responsibilities

• Provide first-hour resolution for support tickets via phone, email, remote tools, and on-site service
• Handle minor project tasks as assigned by senior team members
• Onboard new users and devices, including delivery to client locations
• Perform initial warranty and vendor support assistance
• Recognize issues that may require escalation and recommend proactive project solutions
• Securely handle data destruction prior to device disposal
• Document all client interactions, issues, and resolutions thoroughly
• Monitor and resolve common system alerts (e.g., low disk space, event logs, backup/restore issues)
• Assist with PC builds, installations, and basic system administration when needed

Benefits

• medical, dental, vision, disability insurance, HSA
• Unlimited PTO after 60-day introductory period
• Company-matched SEP IRA
• Opportunities for training, certifications, and career growth into Level 2/3 roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed