IT Helpdesk Tech Client Support
About The Position
This is a 90-day contract assignment with potential for extensions every 90 days and a possibility of temp-to-hire. The role involves providing onsite technical support to employees within office and warehouse operations. The IT Helpdesk Tech Support Specialist will gain valuable experience with enterprise-level hardware, software, and networking technologies. The position requires excellent customer service skills and the ability to work in a fast-paced environment. The company, MMC, has over 35 years of experience in workforce management and is a privately owned business with corporate headquarters in Irving, Texas, employing over 2,000 people across 40+ states.
Requirements
- 3 to 5 years of IT support or desktop support experience
- 3 to 5 years of customer service experience
- Strong troubleshooting skills for Windows desktops and laptops
- Experience supporting printers, scanners, and peripheral devices
- Knowledge of Microsoft Office applications
- Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively within a team
Nice To Haves
- Experience with desktop imaging and deployment tools
- Knowledge of BIOS/UEFI, device drivers, and firmware updates
- Experience supporting Android mobile devices
- Familiarity with Remote Desktop, Microsoft Teams, or similar remote support tools
- CompTIA A+, Microsoft, or other technical certifications
- Bachelor's degree preferred but not required
Responsibilities
- Provide desktop and laptop support for end users
- Troubleshoot software, hardware, printer, scanner, and mobile device issues
- Install and configure operating systems, software, print drivers, and utilities
- Diagnose and resolve networking and connectivity issues
- Support warehouse Android devices and network printers
- Document work performed by creating and updating support tickets
- Perform hardware replacements, imaging, and deployment of new equipment
- Monitor systems, identify technical issues, and implement corrective actions
- Assist with system maintenance, upgrades, and inventory management
- Walk throughout office and warehouse environments to provide onsite support
Benefits
- Medical insurance
- Dental insurance
- Vision coverage
- Life insurance
- Disability insurance
- Additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
