IT Helpdesk Support

TEKsystems • Happy Valley, OR

5d • $22 - $25 • Onsite

About The Position

A company in NE Portland is hiring an IT Support Analyst for a great opportunity! This role involves responding to, resolving, or escalating IT-related issues via a ticket system, chat, phone, or walk-up. Responsibilities include managing user accounts (Active Directory and Google), installing and reconfiguring hardware and software, processing employee onboarding/offboarding, and managing company assets. The position also involves participating in the ordering, configuring, and deploying of new computers, as well as decommissioning hardware.

Requirements

• 2-3+ years of Tier 1 helpdesk and desktop support experience
• Experience with ticketing systems (ServiceNow)
• Strong Active Directory experience
• Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP
• Computer configuration and deploy
• Must have a strong technical aptitude
• Must be a quick learner with the ability to understand workflow capability and constraints

Nice To Haves

• Experience with JumpCloud

Responsibilities

• Creating and decommissioning accounts in Active Directory and Google.
• Administering Google accounts.
• Responding to, resolving, or escalating IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications.
• Escalating issues and coordinating referrals to appropriate personnel as necessary and notifying stakeholders of status updates and ticket closure.
• Installing or reconfiguring appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment.
• Accurately processing employee onboarding/offboarding and account changes via Active Directory and G-Suite.
• Participating in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users.
• Processing decommissioning of hardware after offboarding.
• Assisting in researching accessories and supplies.
• Managing and tracking company assets using multiple tools.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed