IT Helpdesk Specialist (Contract)

LG Energy Solution Michigan, Inc. • Troy, MI

8d

About The Position

IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees.

Requirements

• High School Diploma or GED required
• 1 to 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.).
• Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred
• Ability to interpret, analyze, troubleshoot and resolve technical problems
• Excellent communication skills including verbal and written
• MS Office Suite

Nice To Haves

• Vocational Certificate or associate's degree preferred or equivalent, relevant experience

Responsibilities

• Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
• Maintain server health and performance to support all production system
• Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
• Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
• Configure and install wireless access points, L2 switches
• Ensure system security in compliance with company policy
• Utilize tools such as Active Directory, Remote Desktop, etc.
• Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
• Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
• Maintain cleanliness at work-site in accordance with 5S3R Standards: Sort, Set in order, Shine, Standardize, Sustain Right Location, Right Quantity, Right Container
• Perform other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees