IT Helpdesk Intern

Axis Communications • Chelmsford, MA

5d • Onsite

About The Position

Your future in IT starts here! This is a hands-on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay rate: $18/hr. Join a fast-paced team where your work has a visible impact. By managing our helpdesk queue, you’ll become a vital link between complex technology and the people who use it, turning technical hurdles into seamless workflows.

Requirements

• Strong attention to detail
• Organized with ability to multi-task
• Excellent use of time management
• High skill level with Microsoft Office Suite and Windows Platform
• Ability to effectively work independently as well as within a team
• Excellent problem solving and analytical skills
• Excellent oral and written communication skills
• Eager and quick learner

Nice To Haves

• Currently pursuing a Bachelor’s degree in Information Systems or Management Information Systems
• Maintained GPA of 3.0 or better
• Prior IT internship experience a plus
• Interest in learning about Information Systems
• Interest in technology as this will focus on our windows platform, office applications and more!

Responsibilities

• First line support for service desk ticket requests
• Assist with Onboarding new Axians – including, but not limited to building new hire laptops and conducting trainings
• Help create and maintain knowledge base documentation
• Maintain and organize inventory
• Shadow senior team members
• Involvement in ongoing IT projects
• Perform additional tasks as required

What This Job Offers

• Career Level: Intern