IT Helpdesk Intern (Part-Time)

RunBuggy OMI Inc.•Tempe, AZ

1h•Onsite

About The Position

The Information Technology Helpdesk Intern is responsible for helping us fulfill service and helpdesk requests, set up new users, and provide level 1 support at our Tempe, AZ office location. The role is an hourly position, and we are looking for up to 20 hours of support for 12-16 weeks with the option to extend hours and duration upon mutual agreement.

Requirements

High School Diploma or equivalent required.
Currently pursuing a degree in Information Technology, Computer Science, or a similar field.
Ability to handle a variety of duties in a fast-paced environment.
Positive, service-oriented attitude.
Basic understanding of IT principles and practices.
Familiarity with applications and systems such as OneDrive, SharePoint, Office 365, Active Directory, Azure AD/Entra ID, and Teams.
Excellent communication and interpersonal skills.
Capacity to work both independently and collaboratively within a team.
Ability to recognize problems, strategize and problem solve

Responsibilities

Image and re-image PCs and configure new and existing PCs and Macs for deployment.
Assist with user PC setups and swaps, which includes helping with the setup of new user PCs and the swapping of old equipment, including data transfers.
Provide level 1 technical assistance to users at various levels, resolving hardware and software issues.
Assist with addressing IT helpdesk tickets in a timely fashion.
Help with IT inventory management, including both hardware and software assets.
Support employee roster management, tracking and auditing via on- and off-boarding activities.
Generate sign-ins and credentials for new hires during the onboarding process.
Support ad-hoc IT projects as needed.
Other duties as assigned.