IT Helpdesk Intern

Smith & Associates • Houston, TX

2d • Onsite

About The Position

Qualified candidate will work Monday through Friday, 40 hours a week. We are seeking a motivated and customer-service-oriented intern to join our IT Help Desk. This role is a foundational introduction to enterprise IT support. You will gain hands-on experience troubleshooting real-world technical issues, learn core IT processes, and contribute directly to the productivity of our employees. This internship is ideal for a student pursuing a career in Information Technology, Cybersecurity, or Computer Science. Founded in 1984, Smith sources, manages, and distributes the electronic components that go into everything from mobile phones and computers to appliances and automobiles. Smith is the leading independent distributor of electronic components and ranks number six among all global distributors. In more than 20 cities around the world, our legion of employees communicates in 50 different languages and dialects and buys and sells components 24 hours per day, with global sales in excess of $12.9 billion over the last five years. We’re always moving; helping manufacturers navigate market shifts, customizing supply chain solutions, testing components using cutting-edge technology, and more. Apply to see how you can build your career with Smith!

Requirements

• Pursuing an associate or bachelor’s degree program for information technology, computer science or a related field
• Strong desire to learn and pursue a career in IT
• Excellent verbal and written communication skills, with a patient customer-focused attitude
• Basic understanding of computer systems, operating systems (Windows 10/11, macOS), and common office softwares
• Natural problem-solving ability and keen attention to detail
• Ability to work both independently and collaboratively within a team

Responsibilities

• Provide Tier-1 Technical Support: Serve as the first point of contact for internal employees, resolving technical issues related to hardware, software, network, and account access via phone, chat, and our ticketing system
• Ticket Management: Accurately log, categorize, prioritize, track, and resolve support tickets using our service management platform
• User Account Management: Assist with onboarding/offboarding tasks, including account creation, password resets, and access permissions following security protocols
• Hardware & Software Support: Support standard corporate applications (Microsoft 365 etc.), perform basic troubleshooting for desktops/laptops, and assist with peripheral setup (printers, monitors, docks)

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree