IT Helpdesk Intern

Smith • Houston, TX

10h • Onsite

About The Position

Qualified candidate will work Monday through Friday, 40 hours a week. We are seeking a motivated and customer-service-oriented intern to join our IT Help Desk. This role is a foundational introduction to enterprise IT support. You will gain hands-on experience troubleshooting real-world technical issues, learn core IT processes, and contribute directly to the productivity of our employees. This internship is ideal for a student pursuing a career in Information Technology, Cybersecurity, or Computer Science.

Requirements

• Pursuing an associate or bachelor’s degree program for information technology, computer science or a related field
• Strong desire to learn and pursue a career in IT
• Excellent verbal and written communication skills, with a patient customer-focused attitude
• Basic understanding of computer systems, operating systems (Windows 10/11, macOS), and common office softwares
• Natural problem-solving ability and keen attention to detail
• Ability to work both independently and collaboratively within a team

Responsibilities

• Provide Tier-1 Technical Support: Serve as the first point of contact for internal employees, resolving technical issues related to hardware, software, network, and account access via phone, chat, and our ticketing system
• Ticket Management: Accurately log, categorize, prioritize, track, and resolve support tickets using our service management platform
• User Account Management: Assist with onboarding/offboarding tasks, including account creation, password resets, and access permissions following security protocols
• Hardware & Software Support: Support standard corporate applications (Microsoft 365 etc.), perform basic troubleshooting for desktops/laptops, and assist with peripheral setup (printers, monitors, docks)

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree