IT Helpdesk Technician

Armstrong Transport Group•Boise, ID

About The Position

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Alpharetta, GA, Boise, ID, and Chicago, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We’re proud to have a diverse community of more than 150 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers.

Requirements

Experience supporting Level 1 and Level 2 IT helpdesk tasks
Strong working knowledge of Jira ticketing systems
Hands-on experience with Microsoft 365 administration
Familiarity with Datadog or similar monitoring tools
Experience supporting Google Workspace
Knowledge of Windows and macOS environments
Strong troubleshooting and problem-solving skills
Excellent communication and documentation skills

Responsibilities

Provide Level 1 and Level 2 technical support for end users (onsite and remote)
Troubleshoot hardware, software, and network-related issues
Support desktops, laptops, mobile devices, printers, and peripherals
Perform user onboarding/offboarding, including account setup and device provisioning
Manage, document, and resolve incidents and requests using Jira Service Management
Maintain accurate ticket notes, updates, and resolution details
Use Datadog to monitor system alerts, application health, and performance issues
Escalate issues appropriately while maintaining ownership through resolution
Provide end-user and admin support for Microsoft 365 (O365)
Support Google Workspace
Assist with software installs, updates, patches, and license tracking
Configure and support Windows and macOS devices
Perform basic network troubleshooting (Wi-Fi, VPN, connectivity)
Assist with endpoint security tools and device compliance
Maintain IT asset inventory and documentation
Support IVR systems and phone configurations
Assist with call routing, voicemail, and user phone setup
Troubleshoot basic telephony and call-flow issues