Tribal IT Helpdesk

Sycuan • El Cajon, CA

2d

About The Position

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Join our team as a IT Helpdesk, helping keep our Tribal departments running smoothly by supporting PCs, mobile devices, printers, and other essential technology. You’ll troubleshoot issues, boost system performance, document solutions, and guide users with care and clarity. If you’re adaptable, knowledgeable, and passionate about helping people, this role is a great fit.
Job Purpose:
Provides technical support to Tribal department computer systems.

Requirements

• Minimum 5 years of professional experience
• Able to carry and move 40 lbs. short distances
• High school diploma, GED, or equivalent
• PC related HW and SW problem solving
• Well experienced with Windows 10 and 11 operating systems
• Well experienced with Microsoft Office 365, browsers, and other productivity applications
• LAN knowledge
• Be caring of the staff and their needs
• Over the phone troubleshooting
• Quality focus
• Flexible and able to work with in a unique environment
• Able to work with varying levels of staff
• Able to follow written and verbal instruction to complete tasks
• Have a positive attitude and a desire to help people

Nice To Haves

• Associates or Bachelors College degree a plus
• A+, Network+ certifications a plus
• Experience using helpdesk/ticketing system plus

Responsibilities

• Supports enterprise deployed endpoints such as endpoints and peripherals such as PC, Laptop, smart phones, printers, copiers, etc.
• Troubleshooting problems, and maintaining workstation performance.
• Solves issues by identifying problems, researching answers, and performing the work or guiding users remotely through corrective steps.
• Improves knowledgebase by writing and maintaining accurate detailed documentation within the ticketing system.
• Improves system performance by identifying problems and configuring PCs to the enterprise standard.
• Updates job knowledge by participating in educational opportunities.
• Other duties may be assigned as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED