IT Helpdesk Engineer

Red Coats.•Bethesda, MD

4h•$65,000 - $65,000•Hybrid

About The Position

Datawatch Systems, Inc., a leading national provider of managed access control and emergency management solutions for over 30 years, is seeking an experienced IT Professional to join our team in Bethesda MD. Schedule is Monday - Friday, 8-4/9-5. Part remote - part onsite. Starting salary is $65,000/year plus benefits and paid time off. All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D. Location: Bethesda, MD Travel: 10% Salary Range: $65,000/year

Requirements

A minimum of 2 years of IT Service Desk experience or equivalent
Experience working with Desktop Operating System Imaging solutions
Hands-on experience with the following technologies: Windows Server, Active Directory, Azure Virtual Desktop Remote Desktop, DNS, DHCP, Office365, VoIP and Microsoft Office Applications
Experience with managing users in Active Directory and Office 365 Exchange Online
Strong hardware and software troubleshooting skills
Strong documentation skills
Demonstrate proficiency with Microsoft Windows 11 Operating Systems
Troubleshoot basic LAN, Internet and VPN connectivity issues
Excellent communication interpersonal and negotiation skills
Strong analytical thinking and problem-solving skills
A Bachelor's Degree or equivalent in Computer Science, Informations Systems Engineering, Business, or other related fields , or 4 + years of related experience and / or training or equivalent combination of education and experience
The ability to communicate clearly: you can explain just about anything to anyone and you are comfortable communicating with clients over the phone and in writing
Strong customer service skills and a passion for creating an un-matched customer service experience
The ability to deliver excellence independently and collaboratively

Nice To Haves

It would be helpful to have one of the following industry related certifications: CompTIA: A+, Network +, Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSE-Server Infrastructure, MCSE-Exchange Server
Ability to work flexible hours is strongly preferred.

Responsibilities

Taking ownership of user incidents and requests by providing telephone, remote, and email support to our users/clients and logging incidents and requests
Performing IP troubleshooting including VOIP and IP Video configurations
Working with IT team in a 24/7 environment, utilizing the latest technologies, which may involve occasional travel to configure remote systems
Troubleshooting issues related to Microsoft Office Applications and Office 365
Researching and identifying prospective vendors
Responsible for managing procurement process utilitizing corporate applications and preferred vendor relationships for the Datawatch IT department
Responsible for inventory control for employee user equipment (desktops, laptops monitors, smartphones, etc)
Evaluating products and vendors according to key business criteria
Preparing proposals, requesting quotes, and negotiating purchase terms and conditions
Preparing and issuing purchase order and agreements
Monitoring vendor performance and resolving issues and concerns
Inspecting and evaluating the quality of purchased items and resolve shortcomings

Benefits

Choice of Medical Insurance plans
Choice of two Dental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement