IT Helpdesk Administrator

CIA WHEEL GROUP•Ontario, CA

3d•Onsite

About The Position

The Wheel Group is seeking a hands-on IT Helpdesk Administrator to serve as the primary point of contact for internal technical support. Working under the direct supervision of the IT Manager, you will take ownership of day-to-day desktop operations, ensuring our fleet of approximately 200 endpoints remains secure, updated, and functional. This role is critical in supporting both our corporate office and warehouse operations.

Requirements

Associate degree in IT or relevant certifications (CompTIA A+, Network+, or Microsoft Fundamentals).
2+ years of experience in an IT Helpdesk or Desktop Support role.
Strong proficiency in troubleshooting Windows OS and Microsoft Office 365 applications.
Experience managing users in Active Directory.
Understanding of TCP/IP networking basics (DNS, DHCP, IP addressing).
Ability to lift up to 50 lbs (servers, desktops, printers) and walk warehouse floors.
Ability to follow detailed technical direction from the IT Manager.
Strong communication skills to explain technical issues to non-technical staff.
Self-starter with the ability to prioritize daily support tickets effectively.

Nice To Haves

Microsoft Azure: Familiarity with Azure Active Directory (Entra ID) or basic cloud server concepts is a strong plus.
TracerPlus / Warehouse Tech: Experience troubleshooting TracerPlus software or handheld barcode scanners is highly desired.
Experience supporting legacy ERP connections (RDP).

Responsibilities

Provide Tier 1 and Tier 2 on-site support for desktops, laptops, and Macs.
Patch Management: Take full ownership of ensuring all workstations are current with Windows updates and critical security patches using internal management tools.
Monitor antivirus status (SentinelOne) to ensure all endpoints are actively protected.
Manage user onboarding and offboarding under the direction of the IT Manager, including configuring new hardware and setting up accounts.
Administer user accounts and permissions in Active Directory and Office 365 (Teams, Exchange Online, OneDrive).
Assist users with remote connectivity issues, including VPN and Remote Desktop (RDS) access to business applications.
Troubleshoot connectivity and hardware issues for warehouse devices, including barcode scanners and Zebra/label printers.
Diagnose basic network connectivity issues (Wi-Fi/LAN) and escalate to the IT Manager or MSP when necessary.
Maintain an accurate inventory of IT assets (computers, monitors, scanners, and peripherals).
Document troubleshooting procedures and solutions to build an internal knowledge base.