Senior IT Helpdesk \ IT Systems Administrator
About The Position
BWG Global has set the industry standard as the premier provider of industry intelligence to more than 100,000 professionals across investment firms and corporations. We deliver unparalleled insights and value to our clients and industry contributors by identifying key market inflections and uncovering unique investable ideas. Our comprehensive suite of proprietary research products is built on more than 30 years of experience, proven methodologies and deep domain expertise across various regions and industry sectors, including technology, media, consumer, industrials, and healthcare. BWG Global delivers actionable intelligence. Our mission is to aggregate, analyze and compare information to identify dislocations or inflection points. Over the decades of conducting primary research, we have built a vast network of industry participants and a profound understanding of complex global product supply chains and distribution channels. Our presence spans North America, Europe and Asia. We are seeking a Customer Service and detail-oriented person to run the BWG Global IT helpdesk and maintain a limited amount of IT Infrastructure. This role is primarily focused Microsoft 365, Email platfoms, and end user hardware, with a small Linux environment to keep running.
Requirements
- 5+ years of experience in supporting Microsoft 365\Azure Active Directory
- Deep understanding of Azure\Microsoft 365 and Powershell\Bash to automate
- Deep understanding of email security and deliverability
- Proficient in several flavors of Linux
- Proficient in the basics of IT Security including SSL Certificates and Anti-phishing techniques
- Ability to manage multiple tasks and meet tight deadlines in a fast-paced environment
- Working knowledge of Agile delivery and working with software delivery teams
Nice To Haves
- Computer Science Degree is a plus, as are CompTIA and Azure certifications.
- General business acumen, tying your deliverables to business outcomes
- Ability and eagerness to learn the cutting edge of technology
Responsibilities
- Ensure Timely and accurate responses to, or delegation of, IT Helpdesk tickets
- Build out the Knowledgebase\FAQ
- Support our L&D Initiatives
- Support Digital Outreach
- Maintain a secure endpoint environment
- Monitor and administer Linux cluster
- Run standard IT Processes
Benefits
- NY Metro area.
- This is a full-time position with hybrid opportunities available.
- Salary: $85,000
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
