Intern - IT Helpdesk

Cologix • Denver, CO

2d • $23 - $23 • Hybrid

About The Position

We are seeking a motivated IT Helpdesk Intern to join our team over the summer. This role will provide hands-on experience in IT support, troubleshooting, analytics, and process improvement. The intern will work closely with our IT Sr. Support Specialist and IT Sr. Manager, gaining valuable insights and practical skills in information technology. The internship will run for up to 10 weeks, up to 40 hours a week, commencing on or around June 8th, and concluding by August 14th and will require a hybrid schedule with the ability to be onsite in our downtown Denver (McGregor Square) corporate headquarters several days per week. This is an excellent opportunity for a student looking to gain practical experience in IT support. If you are interested in information technology, ready to learn, and eager to contribute to a dynamic team, we would love to hear from you!

Requirements

• Must be currently enrolled in a degree program from an accredited college / university as a rising junior / senior.
• Proactive and Self-Motivated: Demonstrates the ability to work effectively in a remote environment and take initiative.
• Strong Organizational Skills: Exceptional attention to detail and capability to manage multiple tasks efficiently.
• Technical Aptitude: Keen interest in IT with a knack for troubleshooting and problem-solving.
• Intermediate IT Knowledge: Solid understanding of basic IT principles and eagerness to learn more about support.
• Eager to Learn Automation: Either has a beginner's understanding of or a keen interest in learning about automation tools and processes.
• Team Player with Independence: Capable of working both independently and collaboratively within a team.
• Effective Communicator: Strong communication and documentation skills.
• Enthusiastic Learner: Passionate about learning new technologies and embracing new challenges.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time, including CPT/OPT.

Responsibilities

• Assist with Troubleshooting: Provide support in resolving basic technical issues, escalate complex cases as needed, and ensure timely resolution to improve overall efficiency.
• Document Solutions: Create, review, and update documentation for troubleshooting procedures and FAQs, ensuring they are comprehensive, clear, and easily accessible for future reference.
• User Experience: Analyze current cases to identify patterns and common issues, develop solutions to improve user experience, and provide feedback to the IT team for continuous improvement.
• Data Analytics: Review current team performance data, identify trends and gaps, assist with creating new metrics to track performance, and provide insights to aid in documentation and decision-making.
• Automation: Identify repetitive tasks that can be automated, such as ticket categorization, assignment, and status updates, and implement automation solutions to enhance productivity and efficiency.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 251-500 employees