Service Year Option - IT Helpdesk Assistant

Meritus Health • Hagerstown, MD

4d • Hybrid

About The Position

The IT Desktop Support Technician provides first-line technical support for computer hardware, software, and network systems across the organization. This role serves as the “face of IT,” delivering professional, customer-focused service while troubleshooting issues, installing equipment, and ensuring systems operate efficiently within established standards.

Requirements

• High school diploma or GED required
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Minimum of 4 years of hands-on computer user support experience
• Experience with PC hardware, software, and troubleshooting required
• Valid driver’s license required (for travel between locations or vehicle use)
• Strong problem-solving and technical troubleshooting skills
• Excellent customer service and communication skills
• Knowledge of Windows operating systems, Microsoft Office, and hardware/software systems
• Ability to logically diagnose and resolve technical issues
• Strong follow-through and attention to detail

Nice To Haves

• A+ or Microsoft Certified Professional (MCP) certification preferred

Responsibilities

• Install, configure, and maintain desktop and laptop computers and peripherals
• Set up and upgrade operating systems and application software
• Troubleshoot hardware, software, and network connectivity issues
• Perform equipment replacements, data migrations, and system upgrades
• Monitor and maintain computer systems and equipment performance
• Perform system backups and initiate corrective actions for technical issues
• Maintain logs, documentation, and system records
• Provide responsive, customer-focused support to staff across the organization

Benefits

• health, dental, and vision insurance available starting the 1st of the month following date of hire
• life insurance
• short and long-term disability coverage
• Paid Time Off begins accruing from day one
• 401k plan
• education assistance program
• employee assistance program
• shift differential for evening, night, or weekend shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED