IT Helpdesk Assistant

Careers In Nonprofits•New York City, NY

18h•Onsite

About The Position

As a member of the organization’s Information Technology Department, the IT Help Desk Assistant is responsible, under the supervision of the IT Manager, for troubleshooting, resolving, and maintaining most of the day-to-day technology issues. They are the first tier of support when it comes to the computers, printers, phones, software, and networking components of the organization’s technology environment.

Requirements

2+ years of experience in similar IT Helpdesk function/role required
Working knowledge of: Microsoft 365, Adobe Creative Suite, MAC OS X, Printer Maintenance, Networking Fundamentals, Audio/Visual, etc. required
Ability to multitask and balance multiple priorities

Nice To Haves

Strong Customer service skills preferred

Responsibilities

In conjunction with the IT Manager, form a cohesive team that responds to the technology needs of the organization.
Continually monitor and report on the general health and status of network components such as Servers, Desktop computers, Internet circuits, Firewalls, and Data Backups on a daily basis.
Administer account management for Active Directory, local applications, cloud (SaaS) applications, VoIP (telephone) extensions, Facility Access Control systems, and any other credentials-based applications.
Maintain adequate supplies for all desktop and network printers; troubleshoot printer problems such as paper/staple jams.
Maintain contact with all vendors, placing and following up on service calls as necessary.
Troubleshoot wireless devices, including smartphones and tablets.
Assist with onboarding/offboarding of staff.
Assist users with all aspects of their desktop computers, including the use of Windows, Office applications, and all other software and devices.
Monitor security camera system; extract video logs as needed.
Keeping detailed and accurate records for review, and assists with creation of department documentation.
Perform all other duties as may be assigned by Director of Operations and Technology, IT Manager, Executive Director or designee.