IT Helpdesk and Automation Specialist - Misty West

BLANKSLATE Partners•Vancouver, BC

23d•CA$60,000 - CA$75,000•Hybrid

About The Position

The IT & Automation Specialist keeps MistyWest running while continuously improving how we work. You'll provide exceptional IT support to teammates, automate repetitive processes through scripting and APIs, and introduce practical AI solutions that reduce manual work across the company. This isn't a traditional helpdesk position. Every support request is an opportunity to understand how our business works—and how it can work even better. We encourage experimentation with automation, AI, and scripting because we believe the best IT teams don't just solve problems—they eliminate them. If you genuinely enjoy helping people, love making systems more efficient, and get excited by learning new technologies, you'll fit right in.

Requirements

Diploma or degree in computer science, information technology, electrical/computer engineering, or a related field.
At least 1-3 years of experience in a relevant role.
Genuine enthusiasm for helpdesk work. You find satisfaction in unblocking teammates quickly and kindly.
You're the kind of person who regularly thinks, "There has to be a better way to do this."
Experience with or strong interest in leveraging LLMs (Claude, OpenAI APIs, etc.) for automation, and willingness to learn ML fundamentals.
Exposure to embedded systems and engineering teams provides opportunities to broaden your technical skills while building expertise in automation, infrastructure, and operational systems.
Knowledge of networking, routing, firewalls, and security (Network+ certification will be a plus).
Comfortable writing Python scripts to automate repetitive tasks and integrate systems through REST APIs.
Experience in SaaS management (Google Workspace, Asana, Slack, Bitwarden, etc.).
Ability to install different operating systems (Microsoft Windows, Ubuntu Linux, and macOS)
Experience with Azure and/or AWS
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills. Teammates are your clients, and you're expected to give them daily updates on the status of their tickets
Service mindset: you treat helpdesk requests as the real product, not a distraction
Curiosity and self-directed learning, especially around AI/ML and embedded systems
Ability to work independently and as part of a team

Nice To Haves

Network+ certification
Experience in Asana Task Management is an asset.
Experience with hardware (assembling and repairing PCs, servers, and laptops) is a plus

Responsibilities

Provide friendly, responsive technical assistance to Westies: resolving common IT issues, installing software, and maintaining hardware.
Create clear documentation and runbooks so knowledge becomes part of the company rather than residing with individuals.
Coordinate work with developers, software technicians and software engineers to investigate, diagnose, and resolve high and critical priority issues.
Perform a variety of software installations on request; give general support for various different types of end-users.
Maintain a detailed inventory of all hardware and software. Keep an organized stock of IT assets. Work with the facilities manager to maintain the list.
Prioritize work in the Asana task management system. Seek clarification on prioritization.
Triage urgent and important work while managing expectations for lower priority IT tickets with kindness and clarity. By saying “no for now” to less urgent tasks when too busy. While also creating a clear path to resolution or postponement.
Work with external IT Vendors/Suppliers for purchasing, support and troubleshooting.
Create and modify user and email accounts; assist with technical onboarding of new employees and contractors.
Follow the onboarding process for new hires and terminations
Maintain backup systems and cloud use
Identify repetitive manual work and build practical automations that improve efficiency.
Develop Python scripts and API integrations across systems, including Google Workspace, Slack, Asana and Bitwarden.
Experiment with AI and LLM-based tools to improve helpdesk workflows, documentation and internal knowledge sharing.
Continuously simplify processes and eliminate manual work across the business.