IT Help Desk
About The Position
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! We are seeking a tech-savvy skilled problem solver for our IT Help Desk. In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service. If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow—we’d love to meet you.
Requirements
- Proven experience in IT support, preferably in a corporate environment.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with installing Microsoft 365 applications and troubleshooting.
- Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
- Experience with printers, mobile phones, and other office technology.
- Familiarity with IT ticketing systems (ServiceNow experience is a plus).
- Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
- Excellent problem-solving skills and ability to work independently.
- Strong communication skills and customer service orientation.
- Must be able to occasionally lift up to 50 pounds.
- Occasional after-hours / on-call work may be required.
- Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
Nice To Haves
- Experience with Intune or Azure administration is a plus.
- ServiceNow experience is a plus.
- Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
- Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
Responsibilities
- Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
- Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
- Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
- Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
- Account and group management
- MFA and password resets
- License assignment
- Device enrollment
- Compliance
- Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
- Manage ticket queue and resolve service tickets in a timely manner.
- Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
- Ensure IT policies and best practices are followed.
- Perform routine maintenance and updates on IT equipment.
- Maintain accurate records of IT assets and support activities.
Benefits
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
