Blaine Brothers - IT Help Desk

Blaine Bros Maintenance•Blaine, MN

28d•$23 - $26

About The Position

Awarded Star Tribune Top Workplaces 6 Years in a Row! We like to work hard, play hard, and take pride in everything we do! Helpdesk Support Purpose: We are seeking a skilled IT Helpdesk Support Specialist to provide technical support and assistance to our internal staff and clients. The ideal candidate will offer prompt and reliable technical assistance to all users in need. This role involves the resolution of basic hardware, software, and network-related problems while ensuring efficient operations and exceptional customer service.

Requirements

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking - Talking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Coordination - Adjusting actions in relation to others' actions.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to inquiries via phone, email, chat, or in-person, diagnosing and resolving technical problems.
Offer guidance to users on procedures and best practices for utilizing technology effectively.
Install, configure, and troubleshoot software applications and computer systems.
Install, configure, and troubleshoot security systems, phone systems, mobile devices or other equipment.
Collaborate with other IT staff to ensure smooth operations and optimal performance of systems.
Maintain and update a comprehensive database of issues and their resolution.
Follow standard helpdesk procedures, ensuring accurate recording and documentation of all issues.
Escalate complex problems to the appropriate IT personnel for resolution.
On Call assistance after business hours.
Will be required to travel to various branches.
Protects the organization’s value by keeping information confidential.
Related activities that promote the goals of the Organization.