Blaine Brothers - IT Help Desk
About The Position
We are seeking a dependable and customer-focused Helpdesk Support Specialist to provide first-level technical assistance to internal users across the organization. This role is responsible for resolving common hardware, software, network, and access-related issues while delivering timely, professional support that enables employees to work efficiently and securely. The ideal candidate demonstrates strong troubleshooting skills, a service-oriented mindset, and the ability to communicate technical concepts clearly to non-technical users. Come join our growing Family of Companies and advance your career! Awarded Star Tribune Top Workplaces 6 Years in a Row! We like to work hard, play hard, and take pride in everything we do!
Requirements
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Coordination - Adjusting actions in relation to others' actions.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Responsibilities
- Provide technical support and troubleshooting assistance for desktops, laptops, mobile devices, applications, and peripheral equipment
- Respond to support requests via phone, email, ticketing system, chat, or in person
- Diagnose and resolve basic hardware, software, operating system, and network connectivity issues
- Install, configure, and maintain computer systems, software applications, and authorized devices
- Support security systems, phone systems, printers, and other office technology as required
- Educate users on IT procedures, best practices, and proper use of technology
- Accurately document incidents, requests, and resolutions in the helpdesk ticketing system
- Follow established helpdesk processes, escalation paths, and service level expectations
- Escalate complex or unresolved issues to higher-level IT staff as appropriate
- Collaborate with other IT team members to ensure smooth daily operations
- Provide on-call or after-hours support as needed
- Travel to company branch locations as needed to provide hands-on support
- Maintain confidentiality and protect sensitive company and customer information
- Perform other related duties that support the goals of the organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
