IT Help Desk Work-Study

Texas Wesleyan University Portal•Fort Worth, TX

15d

About The Position

Needing a student assistant who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.

Responsibilities

Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
Triage and log problems and requests for support using the ITSM application.
Receive support, enhancement, and service inquiries; answer common questions/inquiries.
Escalate specific/complex questions to the appropriate team member within the organization.
Assist students with installing, and troubleshooting computer and software related issues.
Reset student email and domain account passwords.
Provide excellent customer service.
Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
Provide support to receive, store and prepare new equipment for installation.
Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.