IT Help Desk
Group Health Cooperative•Altoona, WI
9d
About The Position
The IT Helpdesk employee plays a crucial role assisting in the support, troubleshooting, and maintenance of IT systems. This position actively participates in daily Scrum stand-ups, collaborates with cross-functional team members, and follows Agile principles to contribute to efficient problem resolution and continuous improvement. IT Helpdesk staff provides assistance in diagnosing and resolving user issues, ensures adherence to IT policies, and actively engages in the IT support lifecycle within Agile principles.
Requirements
- Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience.
- Exposure to or basic experience with IT support functions, hardware, and software troubleshooting.
- Exposure to or basic development of effective written and oral communication skills.
- Exposure to or basic development of collaborative teamwork skills.
- Aptitude for developing problem-solving skills in an IT support context.
- Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master (PSM I) to demonstrate proficiency in Scrum principles and practices.
- ITIL 4 Certified (required within 1 year)
- AZ-900 Microsoft Certified Azure Fundamentals (required within 1 year)
Nice To Haves
- CompTIA A+ Computer Technology Industry Association (preferred)
Responsibilities
- Assist in diagnosing and resolving user issues, actively participating in daily Scrum events.
- Ensure adherence to IT policies and procedures, aligning activities.
- Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork.
- Assist in handling and resolving IT support tickets using appropriate tools and methodologies.
- Communicate effectively with users, providing assistance in a user-friendly manner.
- Support IT inventory management activities, ensuring real-time accurate tracking of assets.
- Contribute to research efforts into emerging technologies supporting IT helpdesk functions.
- Assist in documenting IT processes and troubleshooting procedures.
Benefits
- three weeks of vacation the first year
- generous retirement plan
- health and dental insurance
- wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
