ITS Help Desk Work Study

Union College•Schenectady, NY

2d•$10•Onsite

About The Position

ITS Help Desk is looking for work study students starting winter term! Location: Schaffer Library & Peschel Computer Center Please Note: Hours are only during Fall, Winter, and Spring terms; not including any breaks.

Requirements

Basic knowledge of PC and Mac software and hardware, as well as knowledge of mobile devices
Work availability in blocks of at least 2 hours at a time Mondays - Fridays from 8:00 a.m. to 6:00 p.m
Positive and professional attitude, initiative, and motivation
Adherence to strict confidentiality regarding any personal, professional, or scholastic information obtained orally or viewed while on duty

Responsibilities

Tier-one telephone support
Greeting and assistance for walk-ins
Troubleshoot hardware and software
Deliver and set-up computers, monitors, printers, and other peripherals
Inventory and stock management, includes but is not limited to locating, counting, moving, cleaning, and recycling
Computer imaging
General office duties, which may include back-up at the Reception Desk or assistance in Operations
Personal and technical interaction with faculty, staff, and students
Involvement in Department special events and/or set-up of events
Potential management, scheduling, and/or training of new student workers
May include full shifts assisting Hardware Technicians