IT Help Desk Technician

Magnolia Health Systems • Indianapolis, IN

13d • Onsite

About The Position

Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join their team at the corporate office in Indianapolis, IN. This role involves providing first-level technical support for hardware, software, and network issues to end users via phone, email, or ticketing system. Responsibilities include troubleshooting desktops, laptops, printers, mobile devices, and peripherals; installing and configuring operating systems, applications, and user accounts; managing and prioritizing help desk tickets; assisting with onboarding and offboarding processes; maintaining network connectivity; ensuring data security; escalating complex issues; and maintaining IT equipment inventory. This is an in-person, on-site role and not a Cybersecurity position.

Requirements

• Strong experience in Windows environments, Active Directory, and network infrastructure
• Proven ability to manage vendors and IT projects
• Strong problem-solving and decision-making skills

Nice To Haves

• Experience overseeing multi-site operations strongly preferred
• Healthcare or long-term care experience preferred

Responsibilities

• Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
• Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards
• Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities
• Assist with onboarding and offboarding processes, including system access setup and equipment deployment/retrieval
• Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues
• Ensure data security and confidentiality by following company policies related to system access and protected information
• Escalate complex technical issues to appropriate internal teams or external vendors as needed
• Maintain inventory of IT equipment and coordinate repairs or replacements

Benefits

• Health Insurance through United Healthcare
• Dental Insurance through HRI Dental
• Vision Insurance through EyeMed
• Supplemental Insurance: Critical Illness, Accident, Disability Coverage, Hospital Indemnity
• Life Insurance through Cincinnati Life: Builds cash value, Employee-owned policy, Family coverage, including grandchildren
• Paid Vacation
• Attendance Bonuses
• Weekend Bonuses
• Holiday Pay – starts immediately with no waiting period
• Tuition Assistance Programs
• Student Loan Repayment Program
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed