IT Help Desk Technician

Hi-Tech Mold & Engineering • Rochester Hills, MI

2d • Onsite

About The Position

Hi-Tech Mold & Engineering located in Rochester Hills, MI has an opening for a full time on-site Help Desk Technician. If you want to be part of a great team in a fast-paced growing company, this is the opportunity you have been waiting for! Our team members enjoy a comprehensive benefit package, competitive wages, 401k plan, paid vacation, paid holidays, education reimbursement program, wellness program, and corporate sponsored team-building events. The Help Desk Technician assists users in resolving computer issues that may interfere with functionality and the overall user experience and offers the first level of support for users who need assistance.

Requirements

• Technical proficiency in basic computer skills and popular software and operating systems
• Understanding of basic network administration, including protocols and IP addressing
• Knowledge of basic software installation and configuration processes
• Ability to troubleshoot common issues
• Ability to simplify technical language into easy-to-understand phrasing
• Ability to work well with others in a fast-paced, dynamic environment
• Must be able to manage and maintain confidential information and maintain the highest ethics
• Must maintain regular and predictable attendance
• Must be able to be physically onsite to work

Responsibilities

• Provides technical support to users in person, through email, phone and web-based platforms as needed
• Works in conjunction with company's third-party IT provider to address help desk tickets and other IT projects
• Pinpoints technical issues based on reported symptoms and diagnostic reports
• Performs basic tasks such as resetting passwords and adjusting key settings, assisting with printers, phones, etc. as needed
• Assists with routine tasks, such as distribution and set up of company electronic equipment, phones, assisting with badges, running lines/cables, installing video cameras, etc.
• Follows and supports all quality, safety, and environmental standards applicable to the job

Benefits

• 401k plan
• paid vacation
• paid holidays
• education reimbursement program
• wellness program
• corporate sponsored team-building events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed