Help Desk / Support Technician

BROWN SIMS PC•Houston, TX

4d•Onsite

About The Position

Brown Sims, a respected litigation firm, is seeking an IT Help Desk Technician for its Houston office. This on-site role is ideal for a detail-oriented and dependable IT professional with a foundational background in technical support who is eager to grow, learn, and work in a fast-paced environment. The IT Help Desk Technician will provide front-line technical support to firm employees, assist with user onboarding and equipment provisioning, and play an important role in educating end users and promoting IT best practices across the organization.

Requirements

Proven experience providing technical support in a fast-paced professional environment.
Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve hardware, software, and network-related issues efficiently.
Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
Demonstrated attention to detail, particularly in documentation and support ticket management.
Ability to quickly learn and adapt to new technologies, systems, and processes.
Customer-focused mindset with a professional demeanor and commitment to exceptional service.
Self-starter capable of working independently while effectively managing competing priorities.
Ability to contribute effectively within a collaborative team environment.
Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
One to three years of experience in a Help Desk or technical support role.

Nice To Haves

Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are a plus.

Responsibilities

Provide Tier 1 and Tier 2 support for hardware, software, and network-related issues.
Troubleshoot and resolve issues involving Windows operating systems, Microsoft 365, printers, mobile devices, and other enterprise applications.
Educate end users on IT tools, policies, and best practices to reduce recurring issues and improve efficiency.
Accurately document support requests, troubleshooting steps, and resolutions.
Escalate complex or unresolved issues to senior IT staff as appropriate.
Assist with employee onboarding and offboarding, including account setup and equipment provisioning.
Maintain and contribute to knowledge base articles and internal documentation.
Participate in IT projects and departmental initiatives as needed.
Manage and prioritize multiple support requests in a fast-paced environment.
Provide occasional after-hours or weekend support when required.