Help Desk Support Technician
About The Position
Provides support for technical issues of low to medium complexity. Functions, 50% of the time, under the general direction of more senior End User Support representatives. Ensures all assigned tickets are updated and successfully resolved in a manner that meets or exceeds Service Level Objectives. Provides hands-on support of all end-user IT services, including support of local and remote desktops, laptops, and tablets in a mixed Microsoft and Apple environment, wireless and remote connectivity, VPN clients, web conferencing, VOIP phone services, printing and scanning, software installations and troubleshooting, smartphone and tablet setup and troubleshooting, desktop connectivity issues, and troubleshooting network issues. Gathers and records information for IT Audits and diligence procedures.
Requirements
- Strong verbal and written communication skills
- Critical thinker with problem-solver mentality
- Extremely detail-oriented with analytical skills
- Excellent time management and prioritization skills
- Good judgment, initiative, common sense, strong work ethic, dependable
- Must be customer service focused with a desire to exceed customer expectations at every opportunity
- Must be able to work independently with minimum oversight
- Proven ability to take ownership of and manage job responsibilities
- Strong team collaboration skills
- Ability to work in an extremely fast-paced environment where the technical challenges are diverse
- Experience with Outlook 2013 client and Outlook 2010
- Experience with Microsoft Office products including Microsoft Office 365
- Working understanding of TCP/IP, DNS, and DHCP
- Experience with multimedia technology used to deliver presentations
- Requires associate’s degree in computer science, or equivalent work experience will be considered.
Nice To Haves
- Experience with server operating systems such as Windows Server
- A+, and other hardware and software support certifications is preferred.
Responsibilities
- Ensures all assigned tickets are updated and successfully resolved in a manner that meets or exceeds Service Level Objectives.
- Provides hands-on support of all end user IT services, including: Support of local and remote desktops, laptops and tablets in a mixed Microsoft and Apple environment
- Wireless and Remote connectivity, VPN clients
- Web conferencing
- VOIP phone services
- Printing and scanning
- Software installations and troubleshooting
- Smart phone and tablet setup and troubleshooting
- Desktop connectivity issues, and troubleshoot network issues
- Gather and record information for IT Audits and diligence procedures.
- Scheduling and managing remote technicians
- Maintains proper and constant communication with clients and team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
