IT Help Desk Technician

CAMPBELL CLINIC PC • Germantown, TN

3d

About The Position

Campbell Clinic is seeking a customer-focused Helpdesk Technician to join our Information Technology team. This position serves as the first point of contact for technical support, providing exceptional customer service to physicians, clinicians, and staff across multiple locations. The Helpdesk Technician is responsible for resolving routine technical issues, accurately documenting support requests, and ensuring users receive timely, professional assistance. More complex issues are escalated to higher support tiers in accordance with departmental procedures.

Requirements

• High School Graduate or General Education Degree (GED)
• 1 year of experience in MIS, CS or Engineering Technology
• Microsoft Windows Desktop Operating Systems
• Microsoft Office Suite
• Network Printing and Queuing
• Smart Phone IOS/Android

Nice To Haves

• Associate's Degree (two year college or technical school) or Work Equivalent, Field of Study: MIS, CS or Engineering Technology
• Bachelor's Degree (four year college or technical school) Preferred, Field of Study: MIS, CS or Engineering
• Microsoft Windows Server Operating Systems
• Microsoft Active Directory
• Advanced networking methodologies (TCP/IP)
• VNC or similar remote control software

Responsibilities

• Serves as the first point of contact for IT Support requests
• Responds to Help Desk tickets, phone calls, emails, and walk-up requests in a professional and courteous manner.
• Troubleshoots and resolves common hardware, software, printing, Microsoft 365, and application issues.
• Accurately documents incidents, troubleshooting steps, and resolutions within the ticketing system.
• Escalates issues to the appropriate support tier when necessary while maintaining ownership of the customer experience.
• Follows up with end users to ensure issues have been resolved satisfactorily.
• Contributes to and utilizes the IT Knowledge Base to improve consistency and efficiency.
• Assists with user education by providing basic guidance on supported technologies and best practices.
• Adheres to departmental processes, documentation standards, and service level expectations.
• Participates in team meetings, training, and continuous improvement initiatives.
• Performs other duties as assigned

Benefits

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account
• Basic Life Insurance
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability
• Accident Insurance
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing
• Employee Assistance Program
• Paid Time Off
• 8 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED