IT Help Desk Technician

Truck Centers • Troy, IL

23h • Onsite

About The Position

We're looking for an IT Help Desk Technician to join our fast-paced IT department as the frontline of technical support for our internal teams. You'll be the first call when something breaks and the person who tracks it through to resolution - troubleshooting hardware and software issues, setting up new workstations, and working with vendors to keep our people productive across our locations. This is a good fit for someone who's organized, communicates clearly, stays calm under pressure, and genuinely enjoys customer service - just with internal "customers" instead of external ones.

Requirements

• 2+ years of professional experience or combination of professional and academic experience
• Valid Driver’s License and ability to meet insurance requirements is required
• Demonstrated knowledge of technological equipment, operating systems, applications, troubleshooting, general network administration, and handling networking issues in a Windows-based environment
• Strong organization skills that reflect the ability to perform and prioritize multiple projects
• Strong personal conviction to safety, producing quality work, customer service, and commitment to company values
• Must be willing to participate in a pre-employment background check and drug screen

Nice To Haves

• Experience with ConnectWise software is a plus
• Some travel may be required to perform on-site technical assistance for other TCI locations

Responsibilities

• Answer and resolve 1st- and 2nd-tier support tickets
• Work with outside vendors on support tickets and project-related tasks
• Set up workstations with computers, peripherals, and required software
• Test computer hardware (hard drives, mice, keyboards, etc.) to confirm proper functionality
• Install and configure software and security applications to spec
• Monitor IT support services and keep service request records up to date
• Provide onsite support as needed to minimize downtime and resolve issues promptly
• Take scheduled technical support calls
• Coordinate with IT team members, internal users, and vendors to resolve issues quickly
• Support teammates as needed to help the department and company hit their goals
• Stay current on company, DTNA, and product bulletins — recalls, failures, new product lines, and industry trends — so you can apply that knowledge on the job

Benefits

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off
• Paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed