IT Help Desk Technician--Recent Graduates

Harder Mechanical Contractors • Portland, OR

6d • Onsite

About The Position

As a Tier 1 IT Help Desk Technician, you will provide in-house support for the company’s multiple offices. This position will be based out of our Portland, OR office. The technician acts as the key contact for on-site and remote users within the company for all technical problems and inquiries. The Tier 1 IT Support Technician at Harder Mechanical is critical to the ongoing success of our business. This position is not eligible for remote work. The schedule is Mon-Fri, 7am-4pm.

Successful projects do not complete themselves. Our team of curious and passionate people build on Harder's reputation every day through their actions. We offer professional development opportunities, industry-leading benefits, and the chance to work on projects that will change the built environment forever. Find out more at www.harder.com

Requirements

• Demonstrated leadership and self-starter skills
• Excellent communication skills both written and oral
• Strong knowledge of Microsoft Office (Office 365), Windows 10 Enterprise
• Strong knowledge of Android and iOS mobile operating systems
• Ability to lift heavy packages (up to 50lbs)
• Ability to travel to job sites when required
• Ability to work varying shifts if needed
• BS or BA degree in computer science, business administration or related work experience required

Nice To Haves

• A strong desire to learn, improve, and keep up with industry trends with an eye for improving efficiencies and IT practices.

Responsibilities

• Provide users guidance and first level support by assisting in problem resolution.
• Comply with all of the policies and procedures associated with IT Service Management (ITSM) and working with our IT team.
• Ensure that help is given to departments as quickly and efficiently as possible.
• Respond to users requests for information and assist in problem resolution and/or escalation.
• Deploy new/used desktops, laptops and tablets following internal deployment guides.
• Deploy and manage mobile phones including standard phones, Android phones and iOS phones.
• Pack and ship IT equipment.
• Assist with management of IT inventory.
• Assist with deploying copiers, printers and assist with setup of scan to email/folder on network copiers.
• Use internal ticket management solution to document and record all support inquiries.
• Assist with application or system rollouts as directed by senior project leads.
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed.
• Strive to learn the job functions of the position’s immediate superior as well as peer-level positions with whom the individual interacts.
• Be prepared for temporary re-assignment and/or promotion due to extended illness, personal emergency, or business necessity.

Benefits

• Competitive salary
• Comprehensive medical, dental, and vision benefits – 100% of employee premiums are paid by the company
• Generous retirement package includes: 10% retirement contribution made by the company and a company match up to 2% of your annual salary
• Profit sharing
• Discretionary annual bonus
• Paid vacation and holidays
• Harder University training and development, as well as other paid professional development opportunities
• Team environment that promotes individual growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level