IT Help Desk Technician

Ollie's Bargain Outlet•Lower Paxton Township, PA

2d•Onsite

About The Position

The Help Desk Technician I serves as the IT reference coordinator to provide assistance to company users. Responsibilities also include assisting with first level problem solving, solutions and proper user of systems.

Requirements

High school diploma or equivalent required.
1 year experience in Information Technology.
Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
Ability to exercise sound judgment.
Ability to preserve confidentiality of information.
Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
Excellent analytical skills.
Accuracy and attention to detail.
Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Responsibilities

Provide prompt first and second level problem resolution to support center, distribution center, and store associates.
Test and debug software and hardware issues in order to provide solutions to reported problems.
Assist with coordinating the resolution of hardware/software system problems.
Perform more advanced troubleshooting and assist users through more advanced procedures.
Advise and assist end users with the operation and use of systems.
Coordinate and maintain a log of request activities of the Help Desk; prioritize requests according to importance and length of time in queue.
Configure and install desktop systems, thin client terminals, and laptops.
Configure and install store systems.
Perform periodic maintenance of systems at the support center, distribution centers, and stores.
Provide professional customer service to managers and users.
Complete any additional responsibilities as assigned