IT Help Desk Technician

Grand River Health Main Campus • Rifle, CO

8d • $20 - $30 • Onsite

About The Position

The Help Desk Technician’s role is to provide customer support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a business task or troubleshooting problems through diagnostic tests. Support and Technical assistance can be provided by telephone, chat, email, ticket, remote access to their computers or hands-on help in person. Identifies and learns appropriate software and hardware used and supported by Grand River Hospital District (GRHD).

Requirements

• Familiarity with Windows and MAC operating systems.
• On-call response required within one hour at Grand River Hospital District, 501 Airport Road, Rifle, CO 81650.

Nice To Haves

• Associate’s degree in computer science or related field preferred.
• 0–2 years of professional experience in a similar role preferred.
• Experience in the healthcare industry is preferred.
• Some application support experience, including virus protection and remediation of infected workstations, preferred.
• Hardware troubleshooting experience preferred.

Responsibilities

• Fielding incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner.
• Handling routine issues such as password resets, creating new network user accounts, updating users network access, creating email distribution lists, installing or moving workstations, printers, copiers, scanners, telephones, and hardware repairs.
• Documenting all pertinent customer identification information including name, department, phone number and the nature of the problem or issue.
• Documenting help desk problem solving processes and activities in tickets.
• Performing post-resolution follow-ups.
• Participating in maintaining equipment inventory and asset tagging GRH’s equipment.
• Installing desktop software applications as needed.
• Creating or maintaining desktop images.
• Applying Microsoft patches, Antivirus and SafeEnd protection to the workstations.
• Prioritizing and escalating problems to the appropriate technician as necessary.

Benefits

• Pay Range: $20.43 - $29.76/hour (based on experience)
• Shift Differentials: $2–$4/hour for nights and weekends
• PRN Differential: 10% differential in addition to base rate salary
• Perks: Flexible scheduling, employee assistance program, access to outdoor recreation, and more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree