IT Help Desk Technician

Feyen Zylstra•Walker, MI

1d•Onsite

About The Position

Feyen Zylstra is seeking an IT Help Desk Technician to join their team in Grand Rapids, MI. This role serves as the primary point of contact for employees needing technical assistance, addressing daily technology challenges while providing excellent customer service. The technician will collaborate with users throughout the company to troubleshoot hardware, software, and mobile device problems, assist with technology rollouts, and ensure employees have the necessary tools for success.

Requirements

High school diploma required
Proficiency with Windows operating systems, Microsoft Office, and iOS devices
Strong customer service and communication skills
Ability to work effectively in a fast-paced environment and manage multiple priorities
Strong organizational skills and attention to detail
Desire to learn new technologies and continuously improve technical skills
Ability to work both independently and as part of a team

Nice To Haves

Relevant degree, technical certification, or 1-3 years of experience in an IT support, help desk, or technical support role preferred
Experience working with a ticketing system preferred

Responsibilities

Monitoring and responding to employee support requests through the ticketing system, phone, email, instant messaging, and in-person interactions
Troubleshooting and resolving hardware, software, mobile device, and system-related issues
Ensure all requests are properly resolved or escalated in a timely manner
Communicate with vendors to resolve issues and make repairs
Provide technology training to users as needed
Provide help desk and infrastructure support outside of normal business hours on a rotating on-call schedule
Supporting IT projects and initiatives across the organization