IT Help Desk Technician | Desktop Support | Microsoft 365

The Behavioral Wellness Center at Girard•Philadelphia, PA

4d•Onsite

About The Position

The Behavioral Wellness Center at Girard is one of Philadelphia's leading providers of behavioral health, psychiatric, and addiction recovery services. Our Information Technology team plays a vital role in supporting the technology infrastructure that keeps our clinical and business operations running efficiently. We are seeking a motivated IT Help Desk Technician to provide first-level technical support for employees across the organization. This position offers the opportunity to work in a fast-paced healthcare environment while supporting the systems that help deliver quality patient care. As an IT Help Desk Technician, you will serve as the primary point of contact for employees experiencing hardware, software, Microsoft 365, networking, and technology-related issues. You will troubleshoot technical problems, install and maintain equipment, manage user accounts, document support requests, and ensure timely resolution of IT incidents. This position is ideal for candidates with experience in Help Desk Support, Desktop Support, Technical Support, Information Technology, Microsoft 365 Administration, Active Directory, Windows Support, Network Troubleshooting, and Healthcare IT. Whether you're an experienced Help Desk Technician or an IT professional looking to grow your career in healthcare technology, we encourage you to apply. All new hires must be able to attend a mandatory five-day orientation Monday through Friday from 8:30 AM to 5:00 PM before beginning their regular work schedule.

Requirements

Experience in IT Help Desk, Desktop Support, Technical Support, or Information Technology required
Strong knowledge of Microsoft Windows operating systems
Experience supporting Microsoft 365, Outlook, Teams, OneDrive, and Office applications
Working knowledge of Active Directory user and group management
Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and wireless networking
Experience installing, configuring, and troubleshooting desktops, laptops, printers, and mobile devices
Strong troubleshooting and analytical problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and collaboratively within a team

Nice To Haves

Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred
Equivalent work experience will be considered
Experience using IT ticketing systems such as Freshservice, ServiceNow, Jira Service Management, Zendesk, or similar platforms preferred
Experience supporting healthcare organizations or other regulated environments preferred

Responsibilities

Serve as the first point of contact for technical support requests via phone, email, and ticketing system
Troubleshoot and resolve desktop, laptop, printer, mobile device, software, and network issues
Install, configure, upgrade, and maintain computer hardware and peripheral equipment
Support Microsoft Windows operating systems and Microsoft 365 applications
Create, modify, and manage Active Directory user accounts, passwords, and permissions
Configure user workstations and deploy new equipment
Escalate complex technical issues to senior IT staff when appropriate
Document incidents, troubleshooting steps, and resolutions within the IT ticketing system
Maintain accurate asset and inventory records
Ensure compliance with cybersecurity standards and organizational IT policies
Assist with software deployments, updates, and system maintenance
Deliver exceptional customer service while supporting clinical and administrative staff
Communicate technical information clearly to users with varying levels of technical knowledge
Prioritize multiple support requests in a fast-paced environment
Perform additional duties as assigned