IT Help Desk Technician

Island Finance LLC

19h•Onsite

About The Position

Responsible for providing technical assistance and support to Island Finance users related to computer systems, hardware, or software, phone systems, and A/V equipment. Responds to queries, runs diagnostic programs, isolates the problem, and determines and implements the solution. Perform a variety of maintenance, software installation, end-user support, and training tasks to ensure workstations and network performance meet company and employee requirements.

Requirements

Bachelor's degree or equivalent experience in information technology
Two years (2) or more of experience in the related field
Experience in the financial services industry, banking, or a heavily regulated business
Excellent customer service skills
Thorough knowledge of Microsoft products is required
Experience with Microsoft Office 365, email server administration, Windows 10, and Active Directory is required
Analytical and problem-solving skills, with great attention to detail
Self-motivated and driven, with the ability to prioritize and execute tasks effectively in a high-pressure environment
Experience working in a collaborative and team-oriented environment
Driver's license Required

Responsibilities

Open, monitor, and update service tickets
Perform limited administration security tasks
Provide technical support to the IF headquarters and branches
Hardware maintenance
Manage patches and security policies (Following IF policies)
Manage software updates
Clean up computers
Provide support to PBX systems, services included but not limited to: Support in the configuration and transfer of extensions, Configure access codes, Version updates and patch management, System backups, Preventive maintenance
Maintain inventory of all equipment
Maintain inventory of all equipment, software, and software licenses
Respond to email messages for customers seeking help
Guide the customer through the problem resolution process
Walk the customer through the problem-solving process
Run diagnostic programs to resolve problems
Travel to IF branches to work on IT-related issues
Availability/flexibility to work on rotating weekends
Management of workstation security policies
Administer the Active Directory network, including creating and modifying accounts and groups, modifying group memberships, setting permissions, resetting passwords, and ensuring proper access to network resources such as mailboxes, file shares, and printers
Troubleshoot and resolve VPN/SSL, RDP connectivity issues for remote users