IT Help Desk Technician

Blue Heron Companies•Enterprise, NV

10h

About The Position

Blue Heron is seeking a skilled IT Help Desk Technician to provide day-to-day technical support across the organization and help ensure the reliable operation of company technology systems. This role serves as a key point of contact for end users, troubleshooting issues, maintaining hardware and software, supporting onboarding, and assisting with IT infrastructure and security systems. The ideal candidate is service-oriented, technically strong, and comfortable working in a fast-paced environment. This position requires travel to company properties and participation in a rotating on-call schedule.

Requirements

3+ years of experience in IT support, help desk, or a related technical support role.
Working knowledge of Windows and macOS operating systems.
Solid understanding of computer hardware, software, networking, and general IT infrastructure.
Experience supporting Microsoft 365, cloud-based platforms, and common business applications is preferred.
Strong troubleshooting and problem-solving skills with the ability to prioritize and manage multiple tasks.
Excellent communication, customer service, and interpersonal skills.
Ability to travel to company properties as needed.
Ability to participate in a rotating on-call support schedule.
Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus.

Nice To Haves

Highly organized and detail-oriented.
Able to work independently while collaborating effectively with a team.
Committed to providing excellent service and creating a positive support experience for end users.
Adaptable and eager to learn new technologies.

Responsibilities

Serve as the first point of contact for IT support requests across the organization.
Troubleshoot and resolve hardware, software, printer, mobile device, and basic network issues.
Install, configure, maintain, troubleshoot, and decommission end-user devices and other technology systems.
Assist with the administration and support of on-premises and cloud-based systems.
Support the setup, maintenance, and monitoring of network, security, and related infrastructure systems.
Manage and document incidents, service requests, and resolutions through the help desk ticketing system and other support channels.
Provide end-user training and guidance on company technology systems, tools, and best practices.
Assist with employee onboarding and offboarding, including account provisioning, device setup, and access management.
Collaborate with the broader IT team on system upgrades, rollouts, projects, and process improvements.
Help maintain accurate inventory, documentation, and standard operating procedures for IT systems and support activities.