IT Help Desk Support (Level 1)

Employer Flexible • Houston, TX

1d • Hybrid

About The Position

We seek a motivated IT Help Desk Technician (Level 1) with 1–3 years of experience in computer hardware and networking to join our growing IT team. In this role, you will provide exceptional technical support to internal users, troubleshoot hardware and software issues, manage IT assets, and track hardware inventory. This role is highly people-focused, requiring excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• 1–3 years of experience in IT support or help desk roles.
• Strong knowledge of computer hardware (laptops, desktops, printers, peripherals) and basic network troubleshooting.
• Familiarity with Windows and macOS operating systems.
• Basic understanding of network protocols such as TCP/IP, DNS, DHCP, and related concepts.
• Experience with Active Directory and ticketing systems (JIRA or similar platforms are a plus).
• Excellent problem-solving skills with strong attention to detail.
• Strong communication skills and a customer-service-oriented mindset.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.

Nice To Haves

• CompTIA A+
• CompTIA Network+
• CCNA, or equivalent industry certifications are considered a plus.
• Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.

Responsibilities

• Respond to end-user support tickets and troubleshoot hardware and software issues, both remotely and on-site.
• Set up, maintain, and support laptops, desktops, and peripheral equipment.
• Troubleshoot hardware, software, and basic network-related problems.
• Assist with user onboarding and offboarding in Active Directory and other systems, including new hire IT orientation.
• Perform asset tracking and management, including auditing endpoints, maintaining hardware inventory, and managing conference room technology.
• Coordinate hardware rotation and ensure proper endpoint maintenance.
• Maintain accurate documentation of support requests, troubleshooting steps, and issue resolutions.
• Collaborate with IT team members to improve processes and enhance the overall end-user experience.
• Stay up to date with emerging technologies, tools, and best practices in IT support.

Benefits

• Work with a company that values innovation and efficiency, offering opportunities for personal growth and career advancement.
• Be part of a supportive and diverse team environment that fosters professional development.
• Enjoy a competitive benefits package including healthcare, 401(k) plans, and generous paid time off.
• Engage in meaningful work that directly impacts the success and growth of businesses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree