IT Help Desk Support T1

Clean Recovery Centers•Lake Magdalene, FL

12d•$17 - $20•Onsite

About The Position

We are seeking a detail-oriented and customer-focused Tier 1 IT Support / Help Desk Technician to provide first-line technical assistance to end users in a fast-paced environment. This role is responsible for troubleshooting IT issues, managing basic IT inventory, supporting SaaS applications, and ensuring smooth day-to-day IT operations. The ideal candidate should possess strong problem-solving skills, excellent communication, and the ability to document support cases effectively.

Requirements

1-2 years of experience in IT support or help desk roles preferred.
Advanced knowledge of Microsoft Office 365, Admin Center, RMM tools, and monitoring solutions.
Familiarity with SaaS applications such as EMR, CMR and CSaaS.
Understanding of IT asset management and inventory tracking.
Strong troubleshooting skills for Windows and macOS environments.
Basic networking knowledge (IP addressing, Wi-Fi, VPN, DNS, DHCP).
Experience supporting printers and other peripherals.
Excellent verbal and written communication skills.
Strong documentation skills and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Customer service-oriented mindset with the ability to work with non-technical users.

Nice To Haves

Certifications such as CompTIA A+, ITIL Foundations, or Microsoft 365 Fundamentals.
Experience with Active Directory, group policies, and basic PowerShell scripting.
Familiarity with ticketing systems for IT support tracking.

Responsibilities

Provide first-level technical support for hardware, software, and network-related issues to employees via phone, email, and in-person support.
Add, modify, and remove users from various SaaS applications, including Office 365, Admin Center, Adobe, EMR, and other business-critical systems.
Utilize RMM tools to monitor system health, troubleshoot endpoints, and ensure uptime of critical systems.
Core network and other monitoring tools to track system availability and escalate outages.
Install, configure, and maintain workstations, printers, and peripherals, ensuring optimal performance.
Maintain and track IT assets, ensuring accurate records of hardware, software licenses, and user assignments.
Troubleshoot and resolve issues related to printers, scanners, and other peripherals.
Assist users with application access, permissions, and general troubleshooting across supported software platforms.
Diagnose connectivity issues, assist with VPN connections, and escalate more complex networking problems as needed.
Maintain detailed records of support requests, troubleshooting steps, and resolutions within the IT ticketing system.
Work closely with Tier 2 and Tier 3 IT staff for escalations and projects, ensuring seamless IT support for the organization.