IT Help Desk Support Engineer
About The Position
DriveWealth is seeking a highly motivated IT Support Engineer to join our growing Technology team in our NYC office (hybrid). This role supports a global workforce and plays a critical part in maintaining secure, scalable, and efficient IT operations across the organization. This is not a traditional helpdesk role. We are looking for a hands-on engineer who can operate across all levels of support — from daily ticket resolution to project execution and workflow automation. You will help scale IT processes in a fast-paced fintech environment where security, access control, and operational excellence are essential. In this role, you will take ownership of core IT functions including onboarding/offboarding, identity and access management, endpoint administration, SaaS application support, and office technology operations while continuously improving workflows, automation, and documentation.
Requirements
- 3–5 years of experience in IT Support or Systems Administration within a fast-paced, high-growth environment
- Strong hands-on experience supporting both macOS and Windows systems
- Experience working with Okta, ServiceNow, Active Directory, Google Workspace, Slack administration, and JumpCloud (preferred)
- Experience supporting Zoom Rooms or similar conference room technologies
- Experience managing hardware procurement and coordinating with IT vendors
- Familiarity with cloud-based SaaS application administration and identity/access management best practices
- Strong troubleshooting skills across endpoints, SaaS applications, networking basics, and office AV systems
- Excellent communication skills with the ability to support users at all levels, including executive leadership
- Experience in fintech or other regulated environments is a plus
- An ownership mindset, strong documentation habits, and a proactive, automation-first approach to IT operations
Nice To Haves
- Experience with Amazon Web Services
- Experience with Linux and writing scripts to extract and transform data
- Multiple years experience in fin-tech specifically Post Trade, Payment or SaaS
Responsibilities
- Provide Tier 1–3 technical support for a global user base across macOS and Windows environments, resolving access requests, incident tickets, and endpoint issues through ServiceNow.
- Manage end-to-end onboarding and offboarding processes, including provisioning and deprovisioning access in Okta, Active Directory, Google Workspace, Slack, and other cloud-based SaaS platforms.
- Administer and support Okta (SSO, MFA, lifecycle management), Active Directory, Google Workspace, Slack, and JumpCloud.
- Own hardware lifecycle management including asset tracking, deployment, recovery, inventory controls, and hardware procurement.
- Support and maintain Zoom Rooms and conference room technology, troubleshooting AV, connectivity, and room systems as needed.
- Work with external vendors for hardware procurement, equipment setup, office IT infrastructure, and related services.
- Participate in project work such as new system implementations, workflow automation initiatives, endpoint security enhancements, and process improvements.
- Collaborate with other teams across the firm to support business initiatives and deliver reliable IT services.
- Create and maintain clear documentation, runbooks, and process workflows to support operational maturity and growth.
Benefits
- Competitive medical, dental, and vision insurance options
- Mental health resources
- Generous paid time off with observed holidays (varies per country)
- Paid parental leave for biological and adoptive parents
- Up to $2,500 or local equivalent each year to invest in continued education and personal development
- Up to $900 each year or local equivalent for fitness and wellness reimbursement
- Company-provided phone (varies by country)
- For HQ in-office employees, a daily lunch stipend, unlimited snacks, and engaging office space in the Financial District
- Pre-tax commuter benefits (US only)
- Employer 401K match (US only)
- Benefit offerings vary based on country and are subject to change.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
