IT Help Desk Support Engineer

iSoftStone • Milwaukee, WI

2d • $40 - $43 • Hybrid

About The Position

iSoftStone, Inc. is seeking an IT Help Desk Support Engineer to provide Level 1 IT support for approximately 110 users across North America. The role will support both a manufacturing facility in Milwaukee and distributed sales users across multiple U.S. states. This is a remote role for candidates located within a 4-hour drive of Milwaukee. Candidates must have permanent authorization to work in the United States, as visa sponsorship is not available.

Requirements

• Two+ years of experience in IT Help Desk, Desktop Support, or MSP environments.
• Strong troubleshooting skills across Windows PCs, Microsoft 365, networking, and common business applications.
• Basic understanding of LAN/WAN, switches, firewalls, Wi-Fi, and endpoint management.
• Good communication and customer-service skills.
• Ability to work independently and coordinate with offshore/global IT teams.
• Willingness to travel locally to the Milwaukee manufacturing site as needed.
• Permanent authorization to work in the United States.

Nice To Haves

• CompTIA A+, Network+, Microsoft, or equivalent certifications are a plus.

Responsibilities

• Provide Level 1 remote IT support via phone, email, and ticketing system.
• Troubleshoot PCs, laptops, printers, networks, software, and basic hardware issues.
• Support user onboarding, software installation, account setup, and basic access issues.
• Monitor and escalate network, firewall, switch, and infrastructure issues to the appropriate technical teams.
• Conduct weekly/bi-weekly onsite IT inspections at the Milwaukee manufacturing facility.
• Provide onsite support for urgent factory IT incidents when required.
• Maintain IT asset and equipment inventories and documentation.
• Follow established IT support procedures, SLAs, and escalation processes.
• Coordinate with the Shanghai IT team for after-hours support and issue escalation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed