IT Help Desk Specialist

Hunt Electric • Cudahy, WI

5d • $63,232 - $87,552 • Onsite

About The Position

The IT Help Desk Specialist is responsible for assisting employees with the setup and support of a variety of equipment, systems and applications. This includes, but is not limited to, workstations, computers, tablets, phones, Windows, networking and iOS. This position is on-site at our Cudahy, WI location.

Requirements

• High school diploma or equivalent.
• 3+ years of experience or equivalent combination of education and experience.
• Windows Operating Systems and iOS experience.
• Experience with Microsoft Office and Office 365 applications/services
• High proficiency in technology, systems, tools and applications.
• Maintain a high degree of confidentiality.
• Excellent planning and organizational skills.
• Strong customer service skills.
• Ability to work independently.
• Strong attention to detail and problem solving.
• Strong verbal, written and interpersonal communication skills.
• Willingness to learn and use training options when available.

Responsibilities

• Install, maintain, and upgrade computer hardware and software.
• Provide support on laptop computers, tablets, smart phones, printers, networks, phone systems, etc.
• Provide support on Windows and iOS based applications.
• Support cloud-based solutions (i.e. Office 365).
• Monitor status of systems and applications – responding to reported events and issues.
• Track and document support issues and projects.
• Maintain inventory and document systems, and applications.
• Follow safe work practices and accident prevention procedures.
• Communicate directly and indirectly with staff and other support resources.
• Other duties as assigned.

Benefits

• Medical, dental, and vision insurance premiums are 100% employer-paid for you and your family.
• Cash benefit if you opt out of insurance.
• 401(k) match
• Profit sharing
• ESOP (Employee Stock Ownership Plan)
• Annual discretionary bonus
• 3+ weeks PTO to start
• Paid holidays
• Sick time
• Flexible hybrid schedules for many positions.
• Internal learning and development
• Multiple Employee Resource Groups
• Family-friendly work events
• Deep commitment to community volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED